Exchange and Return
Exchanges and Returns - Evoke
Process your eyeglasses exchange or return here:
Rules:
For purchases made on our website or via WhatsApp, you have:
Up to 7 days for Cancellation/Refund.
Up to 30 days for exchange.
The product must be in its original packaging containing all items sent with the product and must not have been used. Additionally, the merchandise must include the security seal sent by Evoke, and it must not be violated. Any prerequisite not met will make the return unfeasible.
Shipping
After completing the exchange or return procedures, you will receive a shipping code to post your package at the post office within 2 business days.
Refund
In case of cancellation and refund, our Customer Service Center will open a request with the financial department, so don't worry!
The refund is processed within 10 business days according to the payment method of the order, after the order arrives at our Distribution Center, where it will undergo analysis for exchange/return approval.
