Flat shipping fee of R$9.90 for PAC delivery throughout Brazil. For other shipping methods, such as Sedex, the price varies according to the region requested. You can calculate it directly on our website. It's very simple, just add the desired product(s) to your shopping cart. Enter the desired zip code and confirm to get a quote. Take advantage and also check our Free Shipping condition shown on the product page.

Delivery times vary according to your zip code and the shipping method chosen. This calculation is generated by the Correios (Brazilian Post Office) system. When you add a product to your shopping cart, you can check the delivery time by entering the desired zip code. The delivery period only begins after Payment Confirmation. Payment confirmation can take up to 48 hours due to data analysis and security. Order dispatch can take up to 72 business hours after payment confirmation in our system. Due to Black Friday, it is common for items to take up to 72 business hours to be dispatched, as stated above, due to high demand.

Credit Card, Bank Slip and PayPal, learn more: 1. Credit Card - Visa, Mastercard, Diners, American Express and Elo. Our credit card payment system is 100% secure. The purchase is made in a secure environment with encrypted data and is not stored in our database, being sent directly to the credit card administrator. 2. Bank Slip - Just print the generated bank slip and pay at any bank branch, lottery house or online banking until the due date*. 3. PayPal - Globally used and highly sought after by PayPal users. *After the due date of the bank slip, it is recommended that the customer make a new purchase, as the system may not capture their payment.

Yes! To check the history of a specific order, log in to the Customer Area, located in the top menu of the website, by entering your email and password. In addition, you will also receive email notifications with status updates until your order is delivered.

Yes, at Evoke you have 7 days for returns and 30 days for exchanges. Here's how it works: If your case is a return: The request must be made via email at falecom@evoke.com.br or through the link to our Easy Exchange system. The refund process for purchase cancellation will only begin after the product is received at our distribution center and its condition is checked (with a period of up to 5 business days for product analysis). If there are no signs of use, we will arrange for the cancellation of the purchase and the refund of the amount paid to your account or a credit card chargeback. The chargeback will be made according to the payment method used for the purchase. If your case is an exchange: The request can be made within 30 calendar days if the product seal has not been violated or there are no signs of use. Upon arrival at our distribution center, the product undergoes analysis to verify if it is eligible for exchange. For contact lenses: Exchanges and returns will only be accepted if the lens box is not violated. To request your exchange or return, simply click here and fill in the requested information. Products sent to our Distribution Center outside of the procedure and without the Shipping Authorization issued by the system will be returned to the sender without any inspection. The receipt of products for exchange and return will be accepted up to 30 days (according to the law) after the procedure request. Receipts made after the aforementioned deadline will be immediately returned without notice, and the exchange/cancellation request will be deactivated. Returned products must be accompanied by the Invoice and included items that come with the model, such as: case, microfiber or microbag, etc.

Your purchases will be delivered in sealed cardboard boxes. Inside, there is the specific packaging for each product, which varies according to the current campaign of each manufacturer. Attention: if your box is tampered with, do not accept the product and contact our Customer Service for more information.